AMG Care Group (“we”, “us”, “our”) is committed to protecting the privacy of everyone we work with — including care service users, young people, families, referring organisations, staff and website visitors. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information.
AMG Care Group provides domiciliary care services and community-based programmes for young people. We are the “data controller” for the personal data described in this policy, meaning we decide how and why your data is processed.
Depending on your relationship with us, we may collect:
● Name, date of birth, address and contact details
● Emergency contact and next of kin information
● Health, medical and care needs information (special category data)
● Medication and treatment records
● Care plans, risk assessments and visit/care notes
● Information from GPs, social workers or other healthcare professionals, where relevant
● Name, date of birth, address and contact details
● Parent/guardian or carer contact details
● Information relevant to the referral (e.g. reason for referral, relevant needs or challenges)
● Attendance, participation and progress records within programmes
● Photographs or video from programme activities, where consent has been given
● Contact form submissions (name, email, phone number, message content)
● Referral form submissions
● Technical data such as IP address, browser type and pages visited (via cookies/analytics)
We only use personal data where we have a valid legal basis to do so under UK GDPR, which may include:
Where we process special category data (such as health information, or data concerning children), we rely on additional conditions permitted under UK GDPR, such as the provision of health and social care, or safeguarding of children and individuals at risk.
We do not sell personal data. We may share information, where necessary and appropriate, with:
Where we have concerns about the safety or welfare of a child or vulnerable adult, we may need to share information with relevant authorities (such as social services or the police) without consent, in line with our safeguarding duties and applicable law.
We keep personal data only for as long as necessary for the purposes it was collected, or as required by law and relevant regulatory guidance (for example, care and safeguarding records are often required to be retained for specific minimum periods).
Under UK GDPR, you have the right to:
To exercise any of these rights, please contact us using the details in Section 1.
Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used. You can control cookies through your browser settings.
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.
We may update this policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
